I would say that the best way to approach things is with an open mind, but that is easier said than done. It's not as easy as it was in the good old days, things are more complicated now.
You've got to get things done, and there's not much time to think it over, make sense of the situation, understand what is going on before making important decisions. The deadline is approaching quickly, watch out or else.
So there is not much room over to hesitate, just get the job done or else. Don't panic, just do what is expected, whatever that is.
Talking with people isn't that easy, and figuring out what they actually mean compared to what they want to say is a challenge in itself. Try to be patient and understanding.
Step in their shoes, listen carefully and do not be afraid to expose yourself, that is what it is all about.